Shipping policy
Shipping Policy
At Wigenton Candle Co., LLC, we take great care in preparing and shipping each order to ensure it arrives safely and in excellent condition.
Order Processing & Fulfillment
Orders are typically processed and fulfilled within 2–3 business days, excluding weekends and holidays. During high-volume periods, product launches, or promotional events, processing times may be extended.
Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information.
Shipping Carriers
Wigenton Candle Co., LLC primarily ships orders via UPS. In some instances, alternate carriers may be used at our discretion to ensure timely delivery.
Shipping timelines provided by carriers are estimates and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on order size, destination, and carrier rates.
Weather & Environmental Conditions
Candles and home fragrance products are sensitive to temperature fluctuations. Wigenton Candle Co., LLC is not responsible for damage caused by extreme heat, cold, or prolonged exposure to the elements after delivery.
We recommend bringing packages indoors promptly upon delivery.
Delivery Issues & Lost Packages
Once an order is marked as delivered by the carrier, Wigenton Candle Co., LLC is not responsible for lost, stolen, or misdelivered packages.
If your order arrives damaged, please contact us at info@wigentoncandleco.com within 48 hours of delivery with your order number and clear photos of the item and packaging so we can evaluate the issue.
Local Pickup (If Applicable)
(Include this section only if you offer in-store pickup.)
Orders selected for local pickup will receive a notification when the order is ready. Pickup timelines and instructions will be provided at checkout.
Questions
For shipping-related inquiries, please contact us at info@wigentoncandleco.com